1. Data controller
FULL HEART S.L., NIF B26890970, with registered office at Avda. de Les Balears 5, Camins al Grau, 46023 Valencia, Spain, is the controller of personal data processed through www.full-heart.com (the “Website”). Contact: luke@full-heart.com.
2. Personal data we may process
Depending on how you interact with the Website, we may process identification and contact data (such as name, company, position, email address and telephone number), information contained in enquiries or business communications, professional or commercial information voluntarily supplied by you, and technical information generated when you browse the Website.
We do not intentionally request special-category personal data through the Website. Please do not include such information in general enquiry forms unless strictly necessary.
3. Purposes and legal bases
We may process personal data to: (a) answer enquiries and requests submitted through the Website or by email; (b) manage pre-contractual discussions and business relationships with customers, prospective customers, suppliers, agents, distributors and other partners; (c) administer and secure the Website; and (d) where legally permitted, send business communications relating to FULL HEART S.L. and its products or services.
The legal basis will depend on the context: taking steps at your request prior to entering into a contract or performing a contract; compliance with legal obligations; FULL HEART S.L.’s legitimate interests in managing B2B relationships and protecting its Website; or your consent where consent is required. You may withdraw consent at any time without affecting processing carried out before withdrawal.
4. Data retention
Personal data will be retained only for as long as necessary for the purpose for which it was collected and, afterwards, for the periods required to establish, exercise or defend legal claims or comply with applicable legal obligations. Enquiry data that does not lead to a business relationship will be reviewed periodically and deleted or anonymised when no longer necessary.
5. Recipients and service providers
Personal data may be accessed by service providers acting on behalf of FULL HEART S.L., such as website hosting, IT support, email, cloud, analytics or professional advisory providers, where necessary and subject to appropriate contractual and confidentiality safeguards. Data may also be disclosed where required by law or by a competent authority.
6. International transfers
Some technology providers may process data outside the European Economic Area. Where this occurs, FULL HEART S.L. will use a lawful transfer mechanism required by the GDPR, such as an adequacy decision or appropriate safeguards including the European Commission’s Standard Contractual Clauses, as applicable. [TECHNICAL CONFIRMATION: identify actual providers and transfer mechanisms before publication.]
7. Your rights
Subject to the conditions of applicable law, you may request access to your personal data, rectification of inaccurate data, erasure, restriction of processing, objection to processing and data portability. Where processing is based on consent, you may withdraw consent at any time.
To exercise your rights, contact luke@full-heart.com and identify the right you wish to exercise. FULL HEART S.L. may request information reasonably necessary to verify your identity. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).
8. Security
FULL HEART S.L. applies appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage, taking account of the nature of the data and the risks involved.
9. Third-party links
The Website may contain links to third-party websites or platforms. FULL HEART S.L. is not responsible for the privacy practices of those third parties. Users should review the privacy information provided by the relevant third party.
10. Updates
This Privacy Policy may be updated to reflect legal, regulatory, technical or business changes. The version published on the Website at any given time will be the applicable version. Last updated: 30 September 2026.